Splunk On-Call vs PagerDuty

Struggling to choose between Splunk On-Call and PagerDuty? Both products offer unique advantages, making it a tough decision.

Splunk On-Call is a Network & Admin solution with tags like incident-management, alerting, collaboration, itsm, monitoring-integration.

It boasts features such as Incident management, Alert aggregation, On-call scheduling, Collaboration tools, Reporting and analytics and pros including Integrates with many monitoring tools, Automates incident response workflows, Enables efficient on-call collaboration, Provides visibility into SLA compliance.

On the other hand, PagerDuty is a Online Services product tagged with incident-response, oncall-management, alerting, scheduling.

Its standout features include Incident Management, On-Call Scheduling, Alerting & Notifications, Reporting & Analytics, Automated Incident Response, Integrations, and it shines with pros like Reliable incident response, Flexible scheduling and escalation, Real-time notifications, Insightful analytics, Automation and integration capabilities, Enterprise-grade security.

Feature	Splunk On-Call	PagerDuty
Overall Score	N/A	N/A
Primary Category	Network & Admin	Online Services

Product Overview

Splunk On-Call

Description: Splunk On-Call is an incident management platform that helps teams collaborate to resolve IT incidents quickly. It integrates with monitoring tools to automatically create alerts, enables efficient communication between on-call responders, and provides visibility into SLA compliance.

PagerDuty

Description: PagerDuty is an incident response and on-call management platform designed to improve operations. It helps teams detect and resolve infrastructure issues quickly by alerting the right people through phone, SMS or email based on on-call schedules.

Key Features Comparison

Splunk On-Call Features

• Incident management
• Alert aggregation
• On-call scheduling
• Collaboration tools
• Reporting and analytics

PagerDuty Features

• Incident Management
• On-Call Scheduling
• Alerting & Notifications
• Reporting & Analytics
• Automated Incident Response
• Integrations

Pros & Cons Analysis

Splunk On-Call

Pros

• Integrates with many monitoring tools
• Automates incident response workflows
• Enables efficient on-call collaboration
• Provides visibility into SLA compliance

Cons

• Can be complex to set up and customize
• Mobile app could be better
• Lacks advanced machine learning capabilities

PagerDuty

Pros

• Reliable incident response
• Flexible scheduling and escalation
• Real-time notifications
• Insightful analytics
• Automation and integration capabilities
• Enterprise-grade security

Cons

• Can be complex for smaller teams
• Requires training and onboarding
• Integration setup can be tricky
• Analytics features in higher tiers only
• Potentially high cost at scale

Pricing Comparison

Splunk On-Call

• Subscription-Based

PagerDuty

• Subscription-Based