XMatters
xMatters is an IT alerting and incident management platform that helps teams prevent outages, resolve issues quickly, and minimize business impact. It integrates monitoring, communication, collaboration, and workflow automation tools to streamline IT service delivery.
incident-management
alerting
itsm
collaboration
xMatters: IT Alerting & Incident Management Platform
xMatters helps teams prevent outages, resolve issues quickly, and minimize business impact by integrating monitoring, communication, collaboration, and workflow automation tools.
What is XMatters?
xMatters is an IT alerting and incident management platform designed to help IT teams prevent issues, resolve problems quickly, and control the impact on the business. Some key capabilities and benefits of xMatters include:
- Integrates with monitoring tools like Splunk, Datadog, and Nagios to ingest alerts and trigger automated response workflows based on defined rules and playbooks.
- Provides intelligent alert routing to ensure alerts reach the right people based on factors like time of day, severity, and on-call schedules.
- Enables bidirectional integration with communication tools like email, SMS, voice calls, Teams, and Slack to notify responders.
- Includes an adaptive incident management module to log tickets, track progress, coordinate responders, and document resolution steps.
- Offers rich APIs and workflow builder to automate repetitive tasks and customize workflows tailored to an organization's needs.
- Produces actionable reporting on metrics like mean time to detect, respond, and resolve to drive continual improvement.
- Designed as a secure, resilient, cloud-based platform operated by xMatters so customers don't have to worry about infrastructure management.
In summary, xMatters is a full-featured incident management and alert orchestration platform enabling DevOps, SRE, and IT Ops teams to best leverage monitoring data, coordinate responders, and standardize incident response processes in order to minimize service disruptions.
XMatters Features
Features
- Real-time alerting
- Incident management
- Automated workflows
- Two-way communications
- Integration with monitoring tools
- Dashboards and reporting
Pricing
- Subscription-Based
Pros
Fast and reliable alerting
Flexible workflows
Easy to use interface
Integrates with many tools
Scales to large enterprises
Cons
Can be complex to set up
Limited mobile functionality
Some features require add-ons
Reporting needs improvement
Official Links
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