OpenDuty vs ngDesk
Struggling to choose between OpenDuty and ngDesk? Both products offer unique advantages, making it a tough decision.
OpenDuty is a Business & Commerce solution with tags like help-desk, ticketing, it-support, customer-service.
It boasts features such as Ticket management, Knowledge base, User management, Email support, Live chat support, Phone support and pros including Open source, Free to use, Customizable, Integrations available.
On the other hand, ngDesk is a Business & Commerce product tagged with help-desk, ticketing, knowledge-base, automation-workflows, customer-support.
Its standout features include Ticketing system, Knowledge base, Automation workflows, Customer portal, Reporting and analytics, Integrations with various tools, and it shines with pros like Open-source and customizable, Comprehensive set of features, Scalable and suitable for businesses of all sizes, Automation capabilities to improve efficiency.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
OpenDuty
OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.
Categories:
OpenDuty Features
- Ticket management
- Knowledge base
- User management
- Email support
- Live chat support
- Phone support
Pricing
- Open Source
Pros
Cons
ngDesk
ngDesk is an open-source help desk and customer support software. It allows companies to manage customer questions, requests and issues more efficiently through features like ticketing, knowledge base, and automation workflows.
Categories:
NgDesk Features
- Ticketing system
- Knowledge base
- Automation workflows
- Customer portal
- Reporting and analytics
- Integrations with various tools
Pricing
- Open Source