Request Tracker vs ngDesk

Struggling to choose between Request Tracker and ngDesk? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, ngDesk is a Business & Commerce product tagged with help-desk, ticketing, knowledge-base, automation-workflows, customer-support.

Its standout features include Ticketing system, Knowledge base, Automation workflows, Customer portal, Reporting and analytics, Integrations with various tools, and it shines with pros like Open-source and customizable, Comprehensive set of features, Scalable and suitable for businesses of all sizes, Automation capabilities to improve efficiency.

Feature	Request Tracker	ngDesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

ngDesk

Description: ngDesk is an open-source help desk and customer support software. It allows companies to manage customer questions, requests and issues more efficiently through features like ticketing, knowledge base, and automation workflows.

Key Features Comparison

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

ngDesk Features

• Ticketing system
• Knowledge base
• Automation workflows
• Customer portal
• Reporting and analytics
• Integrations with various tools

Pros & Cons Analysis

Request Tracker

Pros

• Open source and free
• Highly customizable
• Powerful search and filtering
• Great community support
• Integrates with many tools
• Scalable for large deployments

Cons

• Steep learning curve
• Can be complex to set up and manage
• Limited native mobile support
• Upgrades can be difficult
• Not as user friendly as some options

ngDesk

Pros

• Open-source and customizable
• Comprehensive set of features
• Scalable and suitable for businesses of all sizes
• Automation capabilities to improve efficiency

Cons

• Steep learning curve for non-technical users
• Limited mobile app functionality
• Requires self-hosting or hosting on a third-party platform

Pricing Comparison

Request Tracker

• Open Source
• Free
• Custom Pricing

ngDesk

• Open Source