Brimir
Brimir is an open-source help desk software that allows users to manage customer support tickets, email correspondences, and knowledge base articles. It provides features such as shared mailboxes, LDAP authentication, role-based permissions and multi-language support.
help-desk
ticketing
email
knowledge-base
Brimir: Open-Source Help Desk Software
Brimir is an open-source help desk software that allows users to manage customer support tickets, email correspondences, and knowledge base articles. It provides features such as shared mailboxes, LDAP authentication, role-based permissions and multi-language support.
What is Brimir?
Brimir is an open-source help desk software built using Ruby on Rails. It provides a simple and clean interface that allows support teams to efficiently manage customer tickets, email conversations, and knowledge base articles.
Some key features of Brimir include:
- Shared mailboxes - Allow multiple agents to manage a single support email inbox
- Ticket management - Create, assign, comment on and close support tickets with custom fields and labels
- Email handling - Convert emails from shared mailboxes into tickets automatically
- Knowledge base - Create and organize articles to serve as an internal wiki for your team
- Role-based access control - Limit access to features and data based on user roles and permissions
- Multi-language support - Support for multiple languages including English, Dutch, and Russian
- Lightweight and customizable - Brimir aims to provide core helpdesk features while allowing customization using plugins and theming
Overall, Brimir is an easy-to-use open source help desk system ideal for small and medium-sized support teams looking to efficiently track customer tickets and requests.
Brimir Features
Features
- Shared mailboxes
- LDAP authentication
- Role-based permissions
- Multi-language support
- Ticket management
- Email correspondence
- Knowledge base
Pricing
- Open Source
- Custom Pricing
Pros
Open source
Customizable
Active development community
Integrations with other tools
Cons
Limited reporting capabilities
Steep learning curve
No native mobile apps
Official Links
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