osTicket vs Brimir
Struggling to choose between osTicket and Brimir? Both products offer unique advantages, making it a tough decision.
osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.
It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.
On the other hand, Brimir is a Business & Commerce product tagged with help-desk, ticketing, email, knowledge-base.
Its standout features include Shared mailboxes, LDAP authentication, Role-based permissions, Multi-language support, Ticket management, Email correspondence, Knowledge base, and it shines with pros like Open source, Customizable, Active development community, Integrations with other tools.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
osTicket
osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.
Categories:
OsTicket Features
- Ticket management
- Email piping
- Knowledgebase
- SLA enforcement
- Canned responses
- Ticket filters
- User roles and permissions
- Multilingual support
- REST API
Pricing
- Open Source
- Free
Pros
Cons
Brimir
Brimir is an open-source help desk software that allows users to manage customer support tickets, email correspondences, and knowledge base articles. It provides features such as shared mailboxes, LDAP authentication, role-based permissions and multi-language support.
Categories:
Brimir Features
- Shared mailboxes
- LDAP authentication
- Role-based permissions
- Multi-language support
- Ticket management
- Email correspondence
- Knowledge base
Pricing
- Open Source
- Custom Pricing