HelpDocs

HelpDocs

HelpDocs is a knowledge base and documentation software that allows teams to easily create, organize, and share information. It has an intuitive editor, powerful search, role-based permissions, and customization options.
HelpDocs image
knowledge-base documentation content-management

HelpDocs: Knowledge Base and Documentation Software

HelpDocs is a knowledge base and documentation software that allows teams to easily create, organize, and share information. It has an intuitive editor, powerful search, role-based permissions, and customization options.

What is HelpDocs?

HelpDocs is a feature-rich knowledge base and documentation software designed for teams to store, organize, search and access company information. With an easy-to-use WYSIWYG editor, it allows anyone to create and edit articles organized into nested categories.

Key features include:
- Intuitive editor for rich text formatting and inserting images, tables, code blocks etc.
- Powerful search with filters and predictive results to find answers fast
- Flexible permissions to control access for various user roles
- Customizable to match company branding with themes, logos etc.
- Mobile responsive for accessing documentation on-the-go
- SEO optimized with sitemaps, metadata etc. to improve content findability
- API support for integrating with other apps and tools
- Usage tracking to identify popular search queries and content
- Multilingual content support to serve global audience

With its clean and modern interface, robust features and active development, HelpDocs is a popular choice for small to large teams looking for an affordable knowledge management system.

HelpDocs Features

Features

  1. Intuitive editor to easily create and format articles
  2. Powerful search to quickly find answers
  3. Role-based permissions for managing access
  4. Customizable interface, themes and branding
  5. Real-time collaboration tools
  6. Integrations with other apps like Slack and Zendesk
  7. Multi-language support
  8. Mobile apps

Pricing

  • Freemium
  • Subscription-Based

Pros

User-friendly interface

Robust documentation features

Flexible access controls

Affordable pricing

Great for internal knowledge sharing

Cons

Can be complex for non-technical users

Limited layout options

Not ideal for large external documentation sites


The Best HelpDocs Alternatives

Top Office & Productivity and Documentation and other similar apps like HelpDocs


Confluence icon

Confluence

Confluence is a flexible and powerful wiki and collaboration software developed by Atlassian. It provides teams with a central place to create, organize, and discuss their work.Some key features of Confluence include:Wiki pages with rich text formatting, attachments, and commentsStructured spaces to organize content and control permissionsPowerful search and content...
Confluence image
Zendesk icon

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Zendesk image
Kipwise icon

Kipwise

Kipwise is a powerful knowledge management and collaboration software designed to help teams organize information and make it easily discoverable. It goes beyond traditional wikis by allowing users to create richly formatted documents, flowcharts, diagrams, and spaces to capture tribal knowledge.Some key features of Kipwise include:User-friendly wiki for creating and...
Kipwise image
Notice icon

Notice

Notice is a team communication and collaboration platform designed to bring all team discussions, files, links, announcements, and projects together into one place. It has a simple, intuitive interface that aims to streamline communication for teams.Key features of Notice include:Threaded discussions - Have conversations, brainstorm ideas, provide updates and give...
Notice image
Engati icon

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to build flows...
Engati image
ProProfs Knowledge Base icon

ProProfs Knowledge Base

ProProfs Knowledge Base is a cloud-based knowledge management software designed for businesses of all sizes. It enables companies to easily create, manage, and share information across teams in an organized and centralized manner.With ProProfs Knowledge Base, companies can build an extensive internal wiki or database of information. It allows different...
ProProfs Knowledge Base image
Archbee icon

Archbee

Archbee is an open-source knowledge management and documentation platform designed for teams to organize and improve the knowledge they rely on for their day-to-day work. It can serve as a centralized place for companies and teams to store information that is vital for business operations, product documentation, or any other...
Archbee image
HelpDesk 3 icon

HelpDesk 3

HelpDesk 3 is a comprehensive help desk and customer support platform aimed at small and medium-sized businesses. It provides a variety of features to help companies deliver excellent customer service across multiple channels.Key features of HelpDesk 3 include:Ticketing system to log, prioritize, and track customer support requestsEmail management tools to...
HelpDesk 3 image
Trengo icon

Trengo

Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other business...
Trengo image
JitBit Helpdesk icon

JitBit Helpdesk

JitBit Helpdesk is a help desk and customer support ticketing system designed for small and medium-sized businesses. Its intuitive user interface and setup process makes it easy to quickly organize customer support without the need for extensive employee training.Key features of JitBit Helpdesk include:Ticket management - Automatically route, assign, track...
JitBit Helpdesk image
HelpCenter.io icon

HelpCenter.io

HelpCenter.io is a cloud-based customer service and help desk software designed for companies that want an intuitive way to manage customer support interactions. Key features of HelpCenter.io include:Help Desk - Customizable ticketing system to track, prioritize, and solve customer inquiriesKnowledge Base - Centralized repository of support articles and documentation for...
HelpCenter.io image
SlimFAQ icon

SlimFAQ

SlimFAQ is an open-source knowledge base and FAQ software built using PHP and MySQL. Some key features include:Simple and intuitive interface for managing FAQ articles and categoriesPowerful full-text search to easily find answersVisitor-facing FAQ page with responsive layoutIntegration with SMTP for email notificationsMulti-language and multi-site supportImport/export capabilitiesCustom theming and white...
SlimFAQ image