ProProfs Knowledge Base
ProProfs Knowledge Base is a software to create internal wikis and FAQ pages for companies. It allows users to easily create, organize, and share knowledge across teams with customizable features.
wiki
faq
knowledge-base
document-management
content-management
ProProfs Knowledge Base: Create Internal Wikis and FAQs
A software to create internal wikis and FAQ pages for companies, with customizable features to organize and share knowledge across teams.
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is a cloud-based knowledge management software designed for businesses of all sizes. It enables companies to easily create, manage, and share information across teams in an organized and centralized manner.
With ProProfs Knowledge Base, companies can build an extensive internal wiki or database of information. It allows different teams like HR, IT, Sales, Support etc. to create articles, how-to guides, FAQs, and documentation. These can be organized into categories and subcategories for easy discoverability.
Some key features include:
- Intuitive editor to create and update articles with rich text, images, videos and more
- Advanced search and filtering capabilities
- Granular access permissions and roles
- Custom branding and theming options
- Usage analytics to track most popular content
- Integrations with popular apps like G Suite, Office 365, Slack
Overall, ProProfs Knowledge Base makes it simple to ensure every employee has on-demand access to accurate and up-to-date information. It leads to less redundancy, quicker onboarding, better customer service, and higher productivity across teams.
ProProfs Knowledge Base Features
Features
- Create internal wikis and knowledge bases
- Organize articles into categories and sections
- Add images, videos and files
- Integrate with popular apps like Slack and Zendesk
- Customizable interface and branding
- Access controls and permissions
- Search and navigation tools
- Mobile app for access on the go
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Great for centralizing team knowledge
Robust features for a knowledge base
Affordable pricing
Good customer support
Cons
Can feel overwhelming for non-technical users
Limited customization in lower tiers
No built-in user tracking
Mobile app lacks some features
Official Links
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