KnowledgeBase Builder

KnowledgeBase Builder

KnowledgeBase Builder is a software that allows you to easily create a searchable knowledge base or FAQ for your website, documentation portal, or intranet. It provides an intuitive editor to add, organize and update articles.
Business & Commerce Knowledge Management
knowledge-base faq documentation articles search
KnowledgeBase Builder alternatives ➤

KnowledgeBase Builder: Easily Create & Manage FAQs

A user-friendly software for creating searchable knowledge bases, documentation portals, or intranets with an intuitive editor for adding, organizing, and updating articles.

What is KnowledgeBase Builder?

KnowledgeBase Builder is a user-friendly knowledge management software that enables anyone to easily create, organize, and manage a fully searchable customer support knowledge base or internal documentation portal. It comes with an intuitive, WYSIWYG editor that allows subject matter experts and support agents to quickly author, edit, categorize, and publish articles for self-service support or centralized information sharing.

Key features include:
- Clean, customizable interface to match your brand
- Collaborative authoring tools with version control
- Powerful search with synonyms, spell check, related queries
- Personalized search results based on customer attributes
- Multi-channel publishing to web, mobile, chatbots, and more
- SEO optimization for public-facing content
- Multi-lingual content supported
- Granular access permissions and audience targeting
- Reports and analytics to optimize content
- API integrations with ITSM tools like Zendesk, Freshdesk etc.

KnowledgeBase Builder helps businesses quickly build an intelligent, self-serve customer support portal to deflect tickets, enable customers to help themselves, and generally improve customer satisfaction. It also streamlines internal documentation and knowledge management for employees and training purposes.

KnowledgeBase Builder Features

Features

  1. Intuitive drag-and-drop editor
  2. Customizable templates
  3. Multi-language support
  4. SEO optimization
  5. Integrations with chatbots & help desks
  6. Collaboration tools
  7. Analytics & reporting
  8. Mobile-responsive design
  9. Access control & permissions
  10. API access

Pricing

  • Freemium
  • Subscription-Based

Pros

User-friendly interface

Good value for money

Wide range of templates

Translation & localization capabilities

Chatbot & helpdesk integrations

Collaboration features

In-depth analytics

Works well on mobile

Robust access controls

API extensibility

Cons

Can be pricey for small teams

Limitations in free version

Steep learning curve initially

Lacks some advanced customization options

Mobile app needs improvement

No offline mode

Official Links

Official Website
https://www.buildyourmap.com/

The Best KnowledgeBase Builder Alternatives

Top Business & Commerce and Knowledge Management and other similar apps like KnowledgeBase Builder

Here are some alternatives to KnowledgeBase Builder:

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Inspiration
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Helpjuice
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ProProfs Knowledge Base
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Axon Idea Processor
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Superus
Balsa Knowledgebase icon
Balsa Knowledgebase
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