Web Help Desk
Web Help Desk is a web-based IT help desk and asset management software. It allows companies to track IT tickets, assets, changes, problems, and knowledge base articles. Key features include ticket management, asset tracking, user self-service portal, reports, and configuration m
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Web Help Desk: Web-Based IT Help Desk and Asset Management Software
Web Help Desk is a web-based IT help desk and asset management software. It allows companies to track IT tickets, assets, changes, problems, and knowledge base articles. Key features include ticket management, asset tracking, user self-service portal, reports, and configuration management database.
What is Web Help Desk?
Web Help Desk is a feature-rich IT help desk and asset management software designed for companies of all sizes. It provides a web-based platform to track IT assets, tickets, changes, problems and knowledge base articles.
Key features of Web Help Desk include:
- Ticket Management - Comprehensive ticket tracking with custom statuses, priority levels, categories and automatic ticket routing and notifications.
- Asset Management - Discovery, inventory and lifecycle tracking of software and hardware assets. Asset checkout and audit trail capabilities.
- Self-Service Portal - Customizable end-user portal to submit tickets, view open tickets, knowledge base and change requests.
- Reporting and Dashboards - 100+ built-in reports on tickets, changes, assets, users and more. Custom report builder and interactive dashboards.
- CMDB - Configuration Management Database to track CIs, relationships, locations and change history.
- Knowledge Base - Fully-featured knowledge base with categories, article rating, versions and self-service portal.
- Survey - Gather feedback from users to measure IT satisfaction levels.
- Integration & APIs- Integration with AD, LDAP, SCCM, Altiris, SMS, Dell KACE, databases and more. REST APIs and SSH interface.
- Accessible from Mobile Devices - Mobile views available for smartphones and tablets to lookup assets and tickets.
With its ease of use, customization and scalability, Web Help Desk is trusted by organizations across various industries to efficiently manage their IT operations.
Web Help Desk Features
Features
- Ticket management
- Asset tracking
- User self-service portal
- Reports
- Configuration management database
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Easy to use interface
Automates IT processes
Integrates with other tools
Customizable platform
Scales for growing businesses
Cons
Can be pricey for small businesses
Setup and configuration can be complex
Limited native mobile capabilities
Reporting lacks customization
Support can be slow
Official Links
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