Seraph Helpdesk

Seraph Helpdesk

Seraph Helpdesk is an affordable, easy-to-use help desk software designed for small businesses. It allows you to manage customer support requests via email, live chat, social media and more in one place.
Business & Commerce Customer Support
Seraph Helpdesk image
helpdesk ticketing customer-support email live-chat
Seraph Helpdesk alternatives ➤

Seraph Helpdesk: Affordable Customer Support Software

Manage all customer support channels in one place with Seraph Helpdesk, an easy-to-use help desk software designed for small businesses.

What is Seraph Helpdesk?

Seraph Helpdesk is a customer service software designed for small companies that need an affordable help desk solution. It is known for its easy-to-use interface and comprehensive feature set to manage customer support across channels.

With Seraph Helpdesk, businesses can manage customer queries received via email, live chat, social media messaging, self-service portal in a unified inbox. The software comes with advanced ticket management system, knowledge base, automation workflows and more to improve customer response time.

Key features include:
- Multi-channel support (Email, Live Chat, Facebook/Twitter/SMS, Self-service portal)
- ticket assignment rules, priority management
- Knowledge base, community forums
- Time tracking, reporting and SLA management
- Email templates, product catalogs, satisfaction surveys
- Integrations with other business software - CRM, Analytics, Payment systems etc.

Overall, Seraph Helpdesk is a highly rated, cost effective alternative to premium tools like Zoho Desk and Freshdesk, designed for startups and small teams that need help desk software to deliver exceptional customer service.

Seraph Helpdesk Features

Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Self-service portal
  5. Reporting and analytics
  6. Integrations with popular apps

Pricing

  • Freemium
  • Subscription-Based

Pros

Affordable pricing

User-friendly interface

Comprehensive customer support features

Customizable workflows

Scalable for growing businesses

Cons

Limited customization options

Lacks some advanced features found in enterprise-level helpdesk solutions

Occasional performance issues with larger ticket volumes

Official Links

Official Website
https://www.seraphhelpdesk.com

The Best Seraph Helpdesk Alternatives

Top Business & Commerce and Customer Support and other similar apps like Seraph Helpdesk

Here are some alternatives to Seraph Helpdesk:

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Spiceworks
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Web Help Desk
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Trellis Desk
Suggest an alternative ❐

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Spiceworks

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