Support Incident Tracker
Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.
help-desk
ticket-tracking
knowledge-base
Support Incident Tracker: Help Desk Software
Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.
What is Support Incident Tracker?
Support Incident Tracker is a robust help desk software designed to help companies provide excellent customer support. It includes a wide range of features to streamline ticket management:
- Intuitive ticket submission forms for customers
- SLA tracking and reminders to ensure timely resolution
- Automatic ticket assignment and routing rules
- Knowledge base to document common issues and solutions
- Reporting and analytics to identify trends
- Integration with popular communication channels like email, live chat, etc.
- Role-based access control to manage permissions
- Customizable workflows to match business processes
- Mobile apps so agents can work on-the-go
With Support Incident Tracker, support teams can improve productivity, enhance customer satisfaction through faster response times, and make data-driven decisions to constantly improve their services. The easy-to-use interface allows agents to spend less time managing tickets and more time resolving issues. Companies can try out the various paid plans designed for different business needs or go for a customizable enterprise solution.
Support Incident Tracker Features
Features
- Ticket management
- SLA tracking
- Knowledge base
- Reporting
- Ticket assignment
- Ticket workflow automation
- Multiple support channels (email, social media, chat, etc)
- Contact management
- Time tracking
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Customizable ticket fields and workflows
Robust reporting and analytics
Integration with other software
Mobile access
Self-service portal
SLA and escalation rules engine
Cons
Can be pricey for small teams
Not ideal for complex or large-scale deployments
Limited custom code integration options
Support for some features requires premium plan
Official Links
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