Support Incident Tracker

Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.

Support Incident Tracker alternatives ➤

What is Support Incident Tracker?

Support Incident Tracker is a robust help desk software designed to help companies provide excellent customer support. It includes a wide range of features to streamline ticket management:

Intuitive ticket submission forms for customers
SLA tracking and reminders to ensure timely resolution
Automatic ticket assignment and routing rules
Knowledge base to document common issues and solutions
Reporting and analytics to identify trends
Integration with popular communication channels like email, live chat, etc.
Role-based access control to manage permissions
Customizable workflows to match business processes
Mobile apps so agents can work on-the-go

With Support Incident Tracker, support teams can improve productivity, enhance customer satisfaction through faster response times, and make data-driven decisions to constantly improve their services. The easy-to-use interface allows agents to spend less time managing tickets and more time resolving issues. Companies can try out the various paid plans designed for different business needs or go for a customizable enterprise solution.

Official Links

Official Website
sourceforge.net/projects/sitracker

The Best Support Incident Tracker Alternatives

Top Apps like Support Incident Tracker

JIRA, osTicket, Freshdesk, zipBoard, A1 Project Manager, Kissflow, Deskpro, Request Tracker, Web Help Desk, InvGate Service Desk, Easy Redmine, TeamSupport.com are some alternatives to Support Incident Tracker.

Sugggest an alternative ❐

JIRA

JIRA, developed by Atlassian, is a comprehensive project management and issue tracking tool designed to empower teams in planning, tracking, and managing projects effectively. Renowned for its flexibility and scalability, JIRA caters to diverse teams and industries, providing a centralized hub for collaboration. At the core of JIRA's functionality is...

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

ZipBoard

zipBoard is an online virtual whiteboard and collaboration platform designed for teams to visualize ideas and collaborate remotely. It provides an infinite digital canvas for brainstorming sessions, design sprints, document markup, and more.With zipBoard's versatile toolset, teams can create diagrams, wireframes, and sketches using sticky notes, freeform drawing, basic...

A1 Project Manager

A1 Project Manager is an easy-to-use yet powerful project management application designed for agile software development teams. It provides a variety of tools to help plan, organize, track, manage, and report on software development projects.Key features of A1 Project Manager include:Intuitive drag-and-drop interface for building project plans and...

Kissflow

Kissflow is a cloud-based no-code workflow automation platform designed to help businesses digitize and automate workflows across departments. With an intuitive drag-and-drop interface, Kissflow makes it easy for anyone to build, run and optimize workflows without coding.Key features and benefits of Kissflow include:Drag-and-drop workflow builder to easily automate...

Deskpro

Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.With Deskpro, you can create tickets...

Request Tracker

Request Tracker (RT) is a popular open source issue tracking and help desk ticketing system used by many organizations for IT service management. It allows tracking requests, bugs, tasks, changes, documents and more in a single location. Key features include:Customizable ticket fields and workflowsEmail integration for creating and updating...

Web Help Desk

Web Help Desk is a feature-rich IT help desk and asset management software designed for companies of all sizes. It provides a web-based platform to track IT assets, tickets, changes, problems and knowledge base articles.Key features of Web Help Desk include:Ticket Management - Comprehensive ticket tracking with custom...

InvGate Service Desk

InvGate Service Desk is an IT service management software designed to help IT teams manage services and support more efficiently. It provides a variety of features to track IT assets, monitor systems, automate processes, and optimize service delivery.Key features of InvGate Service Desk include:Incident Management - Log, categorize...

Easy Redmine

Easy Redmine is an open source web-based project management and issue tracking application. It is built using the Ruby on Rails framework and works with MySQL, PostgreSQL or SQL Server databases.Some key features of Easy Redmine include:Issue tracking with customizable workflows and statusesProject and team management with role-based...

TeamSupport.com

TeamSupport.com is a cloud-based customer service software designed specifically for small and medium businesses. It aims to provide an affordable yet powerful solution to help SMBs deliver excellent customer support across multiple channels.Some key features of TeamSupport.com include:Shared ticket inbox for tracking, prioritizing, and routing customer...