Support Incident Tracker
Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.
Support Incident Tracker: Help Desk Software
Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.
What is Support Incident Tracker?
Support Incident Tracker is a robust help desk software designed to help companies provide excellent customer support. It includes a wide range of features to streamline ticket management:
- Intuitive ticket submission forms for customers
- SLA tracking and reminders to ensure timely resolution
- Automatic ticket assignment and routing rules
- Knowledge base to document common issues and solutions
- Reporting and analytics to identify trends
- Integration with popular communication channels like email, live chat, etc.
- Role-based access control to manage permissions
- Customizable workflows to match business processes
- Mobile apps so agents can work on-the-go
With Support Incident Tracker, support teams can improve productivity, enhance customer satisfaction through faster response times, and make data-driven decisions to constantly improve their services. The easy-to-use interface allows agents to spend less time managing tickets and more time resolving issues. Companies can try out the various paid plans designed for different business needs or go for a customizable enterprise solution.
Support Incident Tracker Features
Features
- Ticket management
- SLA tracking
- Knowledge base
- Reporting
- Ticket assignment
- Ticket workflow automation
- Multiple support channels (email, social media, chat, etc)
- Contact management
- Time tracking
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Customizable ticket fields and workflows
Robust reporting and analytics
Integration with other software
Mobile access
Self-service portal
SLA and escalation rules engine
Cons
Can be pricey for small teams
Not ideal for complex or large-scale deployments
Limited custom code integration options
Support for some features requires premium plan
Official Links
Reviews & Ratings
Login to ReviewThe Best Support Incident Tracker Alternatives
View all Support Incident Tracker alternatives with detailed comparison →
Top Business & Commerce and Customer Service and other similar apps like Support Incident Tracker
Here are some alternatives to Support Incident Tracker:
Suggest an alternative ❐
JIRA
JIRA, developed by Atlassian, is a comprehensive project management and issue tracking tool designed to empower teams in planning, tracking, and managing projects effectively. Renowned for its flexibility and scalability, JIRA caters to diverse teams and industries, providing a centralized hub for collaboration. At the core of JIRA's functionality is...
OsTicket
osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in the system.Staff...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
ZipBoard
zipBoard is an online virtual whiteboard and collaboration platform designed for teams to visualize ideas and collaborate remotely. It provides an infinite digital canvas for brainstorming sessions, design sprints, document markup, and more.With zipBoard's versatile toolset, teams can create diagrams, wireframes, and sketches using sticky notes, freeform drawing, basic shapes,...
A1 Project Manager
A1 Project Manager is an easy-to-use yet powerful project management application designed for agile software development teams. It provides a variety of tools to help plan, organize, track, manage, and report on software development projects.Key features of A1 Project Manager include:Intuitive drag-and-drop interface for building project plans and schedulesCustomizable Kanban-style...
Kissflow
Kissflow is a cloud-based no-code workflow automation platform designed to help businesses digitize and automate workflows across departments. With an intuitive drag-and-drop interface, Kissflow makes it easy for anyone to build, run and optimize workflows without coding.Key features and benefits of Kissflow include:Drag-and-drop workflow builder to easily automate approval processes,...
Deskpro
Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.With Deskpro, you can create tickets for...
Request Tracker
Request Tracker (RT) is a popular open source issue tracking and help desk ticketing system used by many organizations for IT service management. It allows tracking requests, bugs, tasks, changes, documents and more in a single location. Key features include:Customizable ticket fields and workflowsEmail integration for creating and updating ticketsRole-based...
Web Help Desk
Web Help Desk is a feature-rich IT help desk and asset management software designed for companies of all sizes. It provides a web-based platform to track IT assets, tickets, changes, problems and knowledge base articles.Key features of Web Help Desk include:Ticket Management - Comprehensive ticket tracking with custom statuses, priority...
InvGate Service Desk
InvGate Service Desk is an IT service management software designed to help IT teams manage services and support more efficiently. It provides a variety of features to track IT assets, monitor systems, automate processes, and optimize service delivery.Key features of InvGate Service Desk include:Incident Management - Log, categorize, assign, escalate...
Easy Redmine
Easy Redmine is an open source web-based project management and issue tracking application. It is built using the Ruby on Rails framework and works with MySQL, PostgreSQL or SQL Server databases.Some key features of Easy Redmine include:Issue tracking with customizable workflows and statusesProject and team management with role-based access controlAgile...
TeamSupport.com
TeamSupport.com is a cloud-based customer service software designed specifically for small and medium businesses. It aims to provide an affordable yet powerful solution to help SMBs deliver excellent customer support across multiple channels.Some key features of TeamSupport.com include:Shared ticket inbox for tracking, prioritizing, and routing customer inquiriesLive chat and email...
