What is TeamSupport.com?
TeamSupport.com is a cloud-based customer service software designed specifically for small and medium businesses. It aims to provide an affordable yet powerful solution to help SMBs deliver excellent customer support across multiple channels.
Some key features of TeamSupport.com include:
- Shared ticket inbox for tracking, prioritizing, and routing customer inquiries
- Live chat and email support options
- Customer self-service portal and knowledge base creation
- Flexible automation workflows and ticket routing rules
- Real-time performance analytics and reports
- Native integrations with popular business apps like Slack, Zendesk, Salesforce, etc.
- Scalable pricing plans for solo entrepreneurs, startups, and growing teams
Unlike complex enterprise systems, TeamSupport focuses on an intuitive UI and just the essential tools SMBs need for everyday customer service operations. From sole proprietors to teams of up to 50, it aims to help companies deliver more responsive, personalized support across channels at an affordable price point.