zipBoard vs Support Incident Tracker

Struggling to choose between zipBoard and Support Incident Tracker? Both products offer unique advantages, making it a tough decision.

zipBoard is a Remote Work & Education solution with tags like whiteboard, brainstorming, diagramming, annotation, remote-work, video-chat.

It boasts features such as Infinite canvases, Screen sharing, Video chat, Sticky notes, Shape tools, Integrations with Google Drive and Dropbox and pros including Easy to use interface, Real-time collaboration, Great for brainstorming sessions, Affordable pricing.

On the other hand, Support Incident Tracker is a Business & Commerce product tagged with help-desk, ticket-tracking, knowledge-base.

Its standout features include Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking, and it shines with pros like Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.

Feature	zipBoard	Support Incident Tracker
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

zipBoard

Description: zipBoard is an online virtual whiteboard and collaboration software. It allows teams to brainstorm ideas, diagram concepts, annotate documents, and collaborate remotely in real-time. Its key features include infinite canvases, screen sharing, video chat, sticky notes, shape tools, and integrations with Google Drive and Dropbox.

Support Incident Tracker

Description: Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.

Key Features Comparison

zipBoard Features

• Infinite canvases
• Screen sharing
• Video chat
• Sticky notes
• Shape tools
• Integrations with Google Drive and Dropbox

Support Incident Tracker Features

• Ticket management
• SLA tracking
• Knowledge base
• Reporting
• Ticket assignment
• Ticket workflow automation
• Multiple support channels (email, social media, chat, etc)
• Contact management
• Time tracking

Pros & Cons Analysis

zipBoard

Pros

• Easy to use interface
• Real-time collaboration
• Great for brainstorming sessions
• Affordable pricing

Cons

• Limited free version
• Can be slow with large files
• No offline access

Support Incident Tracker

Pros

• Easy to use interface
• Customizable ticket fields and workflows
• Robust reporting and analytics
• Integration with other software
• Mobile access
• Self-service portal
• SLA and escalation rules engine

Cons

• Can be pricey for small teams
• Not ideal for complex or large-scale deployments
• Limited custom code integration options
• Support for some features requires premium plan

Pricing Comparison

zipBoard

• Freemium
• Subscription-Based

Support Incident Tracker

• Freemium
• Subscription-Based