zipBoard vs Support Incident Tracker

Struggling to choose between zipBoard and Support Incident Tracker? Both products offer unique advantages, making it a tough decision.

zipBoard is a Remote Work & Education solution with tags like whiteboard, brainstorming, diagramming, annotation, remote-work, video-chat.

It boasts features such as Infinite canvases, Screen sharing, Video chat, Sticky notes, Shape tools, Integrations with Google Drive and Dropbox and pros including Easy to use interface, Real-time collaboration, Great for brainstorming sessions, Affordable pricing.

On the other hand, Support Incident Tracker is a Business & Commerce product tagged with help-desk, ticket-tracking, knowledge-base.

Its standout features include Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking, and it shines with pros like Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.