Deskpro vs Faveo HELPDESK

Struggling to choose between Deskpro and Faveo HELPDESK? Both products offer unique advantages, making it a tough decision.

Deskpro is a Business & Commerce solution with tags like helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

It boasts features such as Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support and pros including Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

On the other hand, Faveo HELPDESK is a Business & Commerce product tagged with help-desk, ticket-system, open-source, customer-support.

Its standout features include Ticketing system, Knowledgebase, Asset management, SLA policies, Role-based access control, Multi-brand support, Email piping, REST API, and it shines with pros like Open source, Highly customizable, Self-hosted option available, Active community support, Integrates with many third-party apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Deskpro

Deskpro

Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Categories:
Business & Commerce Customer Service
helpdesk customer-support ticketing knowledge-base chat automation

Deskpro Features

  1. Ticketing system
  2. Knowledge base
  3. Live chat
  4. Automation
  5. Reporting
  6. Multi-channel support

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Easy to use interface

Powerful automation capabilities

Robust knowledge base

Omnichannel support

Customizable workflows

Cons

Can be pricey for smaller teams

Mobile app needs improvement

Setup and configuration can be complex initially

Faveo HELPDESK

Faveo HELPDESK

Faveo Helpdesk is an open source help desk and customer support ticket system. It is feature-rich, customizable, and easy to use, allowing companies to efficiently manage customer support.

Categories:
Business & Commerce Customer Support
help-desk ticket-system open-source customer-support

Faveo HELPDESK Features

  1. Ticketing system
  2. Knowledgebase
  3. Asset management
  4. SLA policies
  5. Role-based access control
  6. Multi-brand support
  7. Email piping
  8. REST API

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Open source

Highly customizable

Self-hosted option available

Active community support

Integrates with many third-party apps

Cons

Can be complex for small teams

Limited native mobile apps

Some features require coding knowledge

May need developer assistance for heavy customization