Helpspot vs OpenSupports

Struggling to choose between Helpspot and OpenSupports? Both products offer unique advantages, making it a tough decision.

Helpspot is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, customer-support.

It boasts features such as Shared ticket inbox, Custom branding, Rule-based ticket routing, Role-based access controls, Knowledge base, User forums and pros including Easy to use interface, Good knowledge base features, Flexible ticket management, Affordable pricing.

On the other hand, OpenSupports is a Business & Commerce product tagged with help-desk, ticketing-system, customer-support, open-source.

Its standout features include Ticket management, Knowledge base, User roles and permissions, Email piping, REST API, Multi-language support, and it shines with pros like Open source and free, Easy to install and use, Active community support, Customizable and extensible.

Feature	Helpspot	OpenSupports
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Helpspot

Description: Helpspot is a help desk and customer support software designed for small businesses. It allows companies to manage customer support tickets, knowledge base articles, user forums, and customer communication. Key features include shared ticket inbox, custom branding, rule-based ticket routing, role-based access controls.

OpenSupports

Description: OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.

Key Features Comparison

Helpspot Features

• Shared ticket inbox
• Custom branding
• Rule-based ticket routing
• Role-based access controls
• Knowledge base
• User forums

OpenSupports Features

• Ticket management
• Knowledge base
• User roles and permissions
• Email piping
• REST API
• Multi-language support

Pros & Cons Analysis

Helpspot

Pros

• Easy to use interface
• Good knowledge base features
• Flexible ticket management
• Affordable pricing

Cons

• Limited customization options
• Can be slow with large volumes of tickets
• Mobile app needs improvement

OpenSupports

Pros

• Open source and free
• Easy to install and use
• Active community support
• Customizable and extensible

Cons

• Limited built-in reporting
• Less features than paid options
• May require technical expertise to fully customize

Pricing Comparison

Helpspot

• Subscription-Based

OpenSupports

• Open Source