Brimir vs OpenSupports

Struggling to choose between Brimir and OpenSupports? Both products offer unique advantages, making it a tough decision.

Brimir is a Business & Commerce solution with tags like help-desk, ticketing, email, knowledge-base.

It boasts features such as Shared mailboxes, LDAP authentication, Role-based permissions, Multi-language support, Ticket management, Email correspondence, Knowledge base and pros including Open source, Customizable, Active development community, Integrations with other tools.

On the other hand, OpenSupports is a Business & Commerce product tagged with help-desk, ticketing-system, customer-support, open-source.

Its standout features include Ticket management, Knowledge base, User roles and permissions, Email piping, REST API, Multi-language support, and it shines with pros like Open source and free, Easy to install and use, Active community support, Customizable and extensible.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Brimir

Brimir

Brimir is an open-source help desk software that allows users to manage customer support tickets, email correspondences, and knowledge base articles. It provides features such as shared mailboxes, LDAP authentication, role-based permissions and multi-language support.

Categories:
Business & Commerce Customer Support
help-desk ticketing email knowledge-base

Brimir Features

  1. Shared mailboxes
  2. LDAP authentication
  3. Role-based permissions
  4. Multi-language support
  5. Ticket management
  6. Email correspondence
  7. Knowledge base

Pricing

  • Open Source
  • Custom Pricing

Pros

Open source

Customizable

Active development community

Integrations with other tools

Cons

Limited reporting capabilities

Steep learning curve

No native mobile apps

OpenSupports

OpenSupports

OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.

Categories:
Business & Commerce Customer Support
help-desk ticketing-system customer-support open-source

OpenSupports Features

  1. Ticket management
  2. Knowledge base
  3. User roles and permissions
  4. Email piping
  5. REST API
  6. Multi-language support

Pricing

  • Open Source

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Cons

Limited built-in reporting

Less features than paid options

May require technical expertise to fully customize