OpenSupports vs Request Tracker

OpenSupports — OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.

Request Tracker — Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and

OpenSupports offers Ticket management, Knowledge base, User roles and permissions, Email piping, REST API, while Request Tracker provides Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control.

OpenSupports stands out for Open source and free, Easy to install and use, Active community support; Request Tracker is known for Open source and free, Highly customizable, Powerful search and filtering.

Feature	OpenSupports	Request Tracker
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce
Pricing	Open Source	Open Source

Product Overview

OpenSupports

Description: OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Key Features Comparison

OpenSupports Features

• Ticket management
• Knowledge base
• User roles and permissions
• Email piping
• REST API
• Multi-language support

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

Pros & Cons Analysis

OpenSupports

Pros

• Open source and free
• Easy to install and use
• Active community support
• Customizable and extensible

Cons

• Limited built-in reporting
• Less features than paid options
• May require technical expertise to fully customize

Request Tracker

Pros

• Open source and free
• Highly customizable
• Powerful search and filtering
• Great community support
• Integrates with many tools
• Scalable for large deployments

Cons

• Steep learning curve
• Can be complex to set up and manage
• Limited native mobile support
• Upgrades can be difficult
• Not as user friendly as some options

Pricing Comparison

OpenSupports

• Open Source

Request Tracker

• Open Source