What is Vision Helpdesk?
Vision Helpdesk is a comprehensive help desk and IT service management software solution designed for organizations of all sizes. It provides a wide range of features and functionalities to help IT teams manage their services and provide efficient support.
Key features of Vision Helpdesk include:
- Ticket Management - Comprehensive ticket management system to log, categorize, assign, escalate and track issues and requests. Supports email, portal, chat, and phone as intake channels.
- Knowledge Base - Fully customizable knowledge base to provide self-service resources and solutions to common questions.
- Asset Management - Track hardware and software assets to manage IT inventory and allocate resources effectively.
- Reporting & Dashboards - In-depth reports and customizable dashboards to gain data-driven insights into help desk performance.
- SLAs and Service Catalogs - Define service level agreements and create an IT service catalog that allows users to request services through a self-service portal.
- Integrations - Integration capabilities with tools like Active Directory, Azure AD, OneDrive, and more to streamline IT workflows.
- Custom Fields & Layouts - Highly customizable platform allowing custom ticket fields, portals pages, forms, and process automation workflows.
With robust functionality supporting both ITSM best practices and customizable configurations, Vision Helpdesk is suitable for managed service providers, enterprise IT teams, SMBs, and organizations across various industries.
osTicket, Zendesk, Freshdesk, Corteza Service Cloud, ProProfs Help Desk, Deskpro, Help Scout, Helpy.io, OpenSupports, VisionProject, InvGate Service Desk are some alternatives to Vision Helpdesk.