GoToHelpDesk.net vs Deskpro

Struggling to choose between GoToHelpDesk.net and Deskpro? Both products offer unique advantages, making it a tough decision.

GoToHelpDesk.net is a Business & Commerce solution with tags like help-desk, ticketing, it-support, ticket-management, knowledge-base, asset-tracking, automation, integration.

It boasts features such as Ticket management, Knowledge base, Asset tracking, Automations, Integrations and pros including Easy to use interface, Robust feature set for the price, Good for small to medium businesses, Mobile app for technicians, Customizable workflows.

On the other hand, Deskpro is a Business & Commerce product tagged with helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

Its standout features include Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support, and it shines with pros like Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoToHelpDesk.net

GoToHelpDesk.net

GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.

Categories:
help-desk ticketing it-support ticket-management knowledge-base asset-tracking automation integration

GoToHelpDesk.net Features

  1. Ticket management
  2. Knowledge base
  3. Asset tracking
  4. Automations
  5. Integrations

Pricing

  • Subscription-Based

Pros

Easy to use interface

Robust feature set for the price

Good for small to medium businesses

Mobile app for technicians

Customizable workflows

Cons

Can be pricey for very small businesses

Reporting and analytics could be better

Support options are limited

Lacks some advanced features of competitors


Deskpro

Deskpro

Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Categories:
helpdesk customer-support ticketing knowledge-base chat automation

Deskpro Features

  1. Ticketing system
  2. Knowledge base
  3. Live chat
  4. Automation
  5. Reporting
  6. Multi-channel support

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Easy to use interface

Powerful automation capabilities

Robust knowledge base

Omnichannel support

Customizable workflows

Cons

Can be pricey for smaller teams

Mobile app needs improvement

Setup and configuration can be complex initially