GoToHelpDesk.net
GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.
GoToHelpDesk: Help Desk Software for Small & Medium Businesses
GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.
What is GoToHelpDesk.net?
GoToHelpDesk.net is a cloud-based help desk and IT ticketing software designed for small and medium businesses. It provides a single dashboard to manage customer queries and IT support issues efficiently.
Key features of GoToHelpDesk.net include:
- Ticket management - Create, assign, track and resolve support tickets from one centralized platform. Set up workflows, add comments and communicate over email.
- Knowledge base - Build a searchable knowledge base to reduce duplicate tickets and provide self-service support.
- Asset management - Track software and hardware assets assigned to users or departments.
- Reporting and analytics - Get insights into agent performance, ticket volumes, trends etc. to improve support.
- Automation - Set up triggers and automatic responses to common requests for faster response time.
- Integrations - Integrate with 1000+ business apps like Slack, Azure AD, Zapier and more.
- Multi-channel support - Support customers over email, phone, chat or social media from one platform.
- Custom forms and fields - Collect relevant ticket details upfront for faster resolution.
- Team collaboration tools - Collaborate across teams with shared ticket queues, @mentions and notes.
GoToHelpDesk.net offers a free trial to test out the system. Paid plans start at $19 per agent per month billed annually.
GoToHelpDesk.net Features
Features
- Ticket management
- Knowledge base
- Asset tracking
- Automations
- Integrations
Pricing
- Subscription-Based
Pros
Easy to use interface
Robust feature set for the price
Good for small to medium businesses
Mobile app for technicians
Customizable workflows
Cons
Can be pricey for very small businesses
Reporting and analytics could be better
Support options are limited
Lacks some advanced features of competitors
Official Links
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