SupportPal
SupportPal is a help desk and customer support software that allows companies to manage customer queries, tickets, and conversations from one platform. It includes features like shared inbox, knowledge base, community forums, and analytics.
help-desk
customer-support
shared-inbox
knowledge-base
community-forums
analytics
SupportPal: Help Desk and Customer Support Software
SupportPal is a help desk and customer support software that allows companies to manage customer queries, tickets, and conversations from one platform. It includes features like shared inbox, knowledge base, community forums, and analytics.
What is SupportPal?
SupportPal is a customer service and help desk software designed for companies that want to deliver excellent support across multiple channels. It consolidates all customer conversations and queries into one shared inbox so agents get full context instead of fragmented data.
Key features of SupportPal include:
- Shared inbox - Manage all conversations with customers in one place instead of separate inboxes for email, social media, live chat etc.
- Ticketing system - Use rules to automatically assign support tickets to appropriate agents.
- Knowledge base - Create searchable knowledge articles and link them to support tickets.
- Community forums - Enable customers to help each other by discussing product issues openly.
- Conversation analytics - Get insights into common questions and queries for continuous improvement.
SupportPal integrates with popular tools like Zendesk, MailChimp, Zapier etc. making it easy to manage customer data. It offers multiple pricing plans for small, medium and large support teams. With its focus on efficient collaboration and organization, SupportPal is a good option for support-centric businesses.
SupportPal Features
Features
- Shared Inbox
- Knowledge Base
- Community Forums
- Ticket Management
- SLA and Workflow Automation
- Real-time Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Robust feature set for the price
Good knowledge base and community forum capabilities
Strong automation and customization options
Good for small to mid-sized teams
Cons
Can be pricey for larger teams
Mobile app needs some improvement
Advanced reporting requires premium plan
Lacks some features of higher end competitors
Official Links
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