
Description: ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, and customer satisfaction surveys. It aims to improve customer experience and agent productivity.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: SupportPal is a help desk and customer support software that allows companies to manage customer queries, tickets, and conversations from one platform. It includes features like shared inbox, knowledge base, community forums, and analytics.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API