Awesome Support
Awesome Support is a popular WordPress help desk and customer support plugin. It allows you to easily create a ticketing system on your WordPress site to manage customer questions, support requests, and internal teams.
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Awesome Support: WordPress Help Desk Plugin
Manage customer questions, support requests, and internal teams with an easy-to-use ticketing system on your WordPress site
What is Awesome Support?
Awesome Support is a feature-rich WordPress help desk and customer support plugin that helps businesses provide better customer service. It lets you set up a complete ticketing system on your WordPress site where customers can open support tickets for issues they face with your product or service.
Some key features of Awesome Support include:
- Customer portal where users can open, view and reply to tickets
- Agent dashboard to manage tickets and communicate with customers
- Email piping to allow customers to create tickets by email
- Ticket priorities, departments, tags and SLAs
- Role-based staff permissions
- Tickets templates and canned responses
- Custom ticket fields and workflows
- Ticket assignment rules
- SLA violation alerts
- Ticket history and audit log
- Reporting and analytics
With its easy setup, customizations and integrations, Awesome Support is a great choice for WordPress sites looking to provide customer service at scale. The active development and support also makes it a reliable long-term solution.
Awesome Support Features
Features
- Ticketing system to manage customer support requests
- Knowledgebase to provide self-service help articles
- Multiple ticket statuses and workflow automation
- Email piping to create tickets from incoming emails
- Canned responses to quickly respond to common issues
- SLA metrics and reporting
- Role-based access and permissions
- REST API integration
- Multilingual support
Pricing
- Freemium
- One-time Purchase
- Subscription-Based
Pros
Very customizable and extensible
Great for managing customer support at scale
Active development and helpful community support
Integrates nicely with WordPress
Affordable pricing
Cons
Can be complex for simple use cases
Lacks some advanced features of premium help desk tools
Mobile app is lacking
Setup and configuration can be tricky
Official Links
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