eStreamDesk vs Deskpro

Struggling to choose between eStreamDesk and Deskpro? Both products offer unique advantages, making it a tough decision.

eStreamDesk is a Business & Commerce solution with tags like help-desk, customer-service, ticket-management, knowledge-base, customer-portal, forum.

It boasts features such as Ticket management, SLA tracking, Automation rules, Custom forms, Workflow, Knowledge base, Customer portals, Forums and pros including Cloud-based and accessible from anywhere, Easy to set up and use, Good for managing customer support, Can customize forms and workflows, Has automation to improve efficiency.

On the other hand, Deskpro is a Business & Commerce product tagged with helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

Its standout features include Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support, and it shines with pros like Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

Feature	eStreamDesk	Deskpro
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

eStreamDesk

Description: eStreamDesk is a cloud-based help desk and customer service software. It allows companies to manage customer support tickets, knowledge base articles, customer portals and forums. Key features include ticket management, SLA tracking, automation rules, custom forms and workflow.

Deskpro

Description: Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Key Features Comparison

eStreamDesk Features

• Ticket management
• SLA tracking
• Automation rules
• Custom forms
• Workflow
• Knowledge base
• Customer portals
• Forums

Deskpro Features

• Ticketing system
• Knowledge base
• Live chat
• Automation
• Reporting
• Multi-channel support

Pros & Cons Analysis

eStreamDesk

Pros

• Cloud-based and accessible from anywhere
• Easy to set up and use
• Good for managing customer support
• Can customize forms and workflows
• Has automation to improve efficiency

Cons

• Can be pricey for smaller teams
• Mobile app could be better
• Reporting and analytics lacking
• Integration with other tools not great

Deskpro

Pros

• Easy to use interface
• Powerful automation capabilities
• Robust knowledge base
• Omnichannel support
• Customizable workflows

Cons

• Can be pricey for smaller teams
• Mobile app needs improvement
• Setup and configuration can be complex initially

Pricing Comparison

eStreamDesk

• Subscription-Based

Deskpro

• Subscription-Based
• Custom Pricing