EStreamDesk
eStreamDesk is a cloud-based help desk and customer service software. It allows companies to manage customer support tickets, knowledge base articles, customer portals and forums. Key features include ticket management, SLA tracking, automation rules, custom forms and workflow.
help-desk
customer-service
ticket-management
knowledge-base
customer-portal
forum
eStreamDesk: Cloud-Based Help Desk Software
Manage customer support tickets, knowledge base articles, portals, and forums with eStreamDesk, a cloud-based help desk and customer service software featuring ticket management, SLA tracking, automation rules, custom forms, and workflow.
What is EStreamDesk?
eStreamDesk is a cloud-based help desk and customer service software designed for small to large businesses. It provides a single unified platform to manage all customer support interactions including support tickets, customer self-service portal, knowledge base, community forums and more.
Key features of eStreamDesk include:
- Ticket Management - Automatically route, assign, escalate and set SLA policies for support tickets. Custom forms and rules engine.
- Knowledge Base - Fully customizable knowledge base with categories, article rating, attachments and more.
- Community Forums - Public and private community forums with ability to promote articles.
- Customer Self-Service Portal - Branded self-service portal for customers to access knowledge base, submit tickets and track status.
- Reporting & Analytics - 30+ reports on tickets, first response time, resolution time, agent productivity and more.
- Multi-Channel Support - Supports email, web forms, live chat, calls and social media integration.
- Automation Rules - Predefined and custom ticket rules to auto assign, route, escalate, notify based on conditions.
- SLA Policies & Alerts - Setup SLA policies and get alerts on violation.
- Custom Forms & Fields - Add custom forms and fields for tickets, users, assets etc.
- Role-based Access Controls - Fine grained control over what agents and admins can access.
eStreamDesk aims to provide an intuitive and unified help desk software to boost customer satisfaction and agent productivity. It suits the needs of startups, SMBs and large enterprises.
EStreamDesk Features
Features
- Ticket management
- SLA tracking
- Automation rules
- Custom forms
- Workflow
- Knowledge base
- Customer portals
- Forums
Pricing
- Subscription-Based
Pros
Cloud-based and accessible from anywhere
Easy to set up and use
Good for managing customer support
Can customize forms and workflows
Has automation to improve efficiency
Cons
Can be pricey for smaller teams
Mobile app could be better
Reporting and analytics lacking
Integration with other tools not great
Official Links
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