LiveAgent vs eStreamDesk

Struggling to choose between LiveAgent and eStreamDesk? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, eStreamDesk is a Business & Commerce product tagged with help-desk, customer-service, ticket-management, knowledge-base, customer-portal, forum.

Its standout features include Ticket management, SLA tracking, Automation rules, Custom forms, Workflow, Knowledge base, Customer portals, Forums, and it shines with pros like Cloud-based and accessible from anywhere, Easy to set up and use, Good for managing customer support, Can customize forms and workflows, Has automation to improve efficiency.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features

eStreamDesk

eStreamDesk

eStreamDesk is a cloud-based help desk and customer service software. It allows companies to manage customer support tickets, knowledge base articles, customer portals and forums. Key features include ticket management, SLA tracking, automation rules, custom forms and workflow.

Categories:
Business & Commerce Customer Service & Support
help-desk customer-service ticket-management knowledge-base customer-portal forum

EStreamDesk Features

  1. Ticket management
  2. SLA tracking
  3. Automation rules
  4. Custom forms
  5. Workflow
  6. Knowledge base
  7. Customer portals
  8. Forums

Pricing

  • Subscription-Based

Pros

Cloud-based and accessible from anywhere

Easy to set up and use

Good for managing customer support

Can customize forms and workflows

Has automation to improve efficiency

Cons

Can be pricey for smaller teams

Mobile app could be better

Reporting and analytics lacking

Integration with other tools not great