Deskpro vs eStreamDesk

Struggling to choose between Deskpro and eStreamDesk? Both products offer unique advantages, making it a tough decision.

Deskpro is a Business & Commerce solution with tags like helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

It boasts features such as Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support and pros including Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

On the other hand, eStreamDesk is a Business & Commerce product tagged with help-desk, customer-service, ticket-management, knowledge-base, customer-portal, forum.

Its standout features include Ticket management, SLA tracking, Automation rules, Custom forms, Workflow, Knowledge base, Customer portals, Forums, and it shines with pros like Cloud-based and accessible from anywhere, Easy to set up and use, Good for managing customer support, Can customize forms and workflows, Has automation to improve efficiency.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Deskpro

Deskpro

Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Categories:
Business & Commerce Customer Service
helpdesk customer-support ticketing knowledge-base chat automation

Deskpro Features

  1. Ticketing system
  2. Knowledge base
  3. Live chat
  4. Automation
  5. Reporting
  6. Multi-channel support

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Easy to use interface

Powerful automation capabilities

Robust knowledge base

Omnichannel support

Customizable workflows

Cons

Can be pricey for smaller teams

Mobile app needs improvement

Setup and configuration can be complex initially

eStreamDesk

eStreamDesk

eStreamDesk is a cloud-based help desk and customer service software. It allows companies to manage customer support tickets, knowledge base articles, customer portals and forums. Key features include ticket management, SLA tracking, automation rules, custom forms and workflow.

Categories:
Business & Commerce Customer Service & Support
help-desk customer-service ticket-management knowledge-base customer-portal forum

EStreamDesk Features

  1. Ticket management
  2. SLA tracking
  3. Automation rules
  4. Custom forms
  5. Workflow
  6. Knowledge base
  7. Customer portals
  8. Forums

Pricing

  • Subscription-Based

Pros

Cloud-based and accessible from anywhere

Easy to set up and use

Good for managing customer support

Can customize forms and workflows

Has automation to improve efficiency

Cons

Can be pricey for smaller teams

Mobile app could be better

Reporting and analytics lacking

Integration with other tools not great