HappyFox
HappyFox is a cloud-based customer support and help desk software. It allows companies to manage customer queries, requests and complaints across multiple channels like email, phone, chat, social media and self-service portal. Key features include ticketing, knowledge base, commu
help-desk
ticketing
knowledge-base
reporting
analytics
HappyFox: Cloud-Based Customer Support Software
HappyFox is a cloud-based customer support and help desk software. It allows companies to manage customer queries, requests and complaints across multiple channels like email, phone, chat, social media and self-service portal. Key features include ticketing, knowledge base, community forums, reporting and analytics.
What is HappyFox?
HappyFox is a customizable cloud-based customer support and help desk software designed for modern customer service teams. It enables companies to deliver efficient and personalized support across multiple channels including email, phone, live chat, social media and self-service portal.
With HappyFox, teams can have meaningful conversations with customers, capture support requests into tickets, track performance with reports and analytics, share knowledge across the organization and engage customers through community forums. The unified inbox brings all customer conversations from disparate channels into one place for easy collaboration and management.
Some of the key capabilities and benefits offered by HappyFox include:
- Multi-channel customer support via email, phone, live chat, Twitter, Facebook, self-service portal and more
- Contact Center functionality for call routing, IVR prompts, voicemail transcription etc.
- Shared ticket inbox to collaborate on support requests
- Custom ticket fields, rules, workflows and SLAs
- Robust knowledge base to document solutions to common issues
- Community forum to promote self-service for customers
- Powerful reporting and analytics for insight
- Integrations with popular business apps like Shopify, Zendesk and more
- Secure access from anywhere via web and mobile apps
- Scales with business from startup to enterprise level
In summary, HappyFox is an end-to-end customer support platform built to streamline customer conversations, standardize support workflows and modernize customer service experience.
HappyFox Features
Features
- Ticketing system to manage customer queries
- Knowledge base to provide self-service support
- Community forums for customers to interact
- Multi-channel support (email, phone, chat, social media)
- Reporting and analytics
- SLA and escalation management
- Customizable workflows
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Intuitive interface
Robust feature set for the price
Good integration capabilities
Scales well with business growth
Good customer support
Cons
Can be pricey for smaller businesses
Mobile app needs improvement
Advanced customization requires developer skills
Lacks some features of higher-end solutions
Official Links
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