Desky Support
Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs
help-desk
customer-support
ticketing
knowledge-base
automation
slas
Desky Support: Help Desk Software for Small Businesses
Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.
What is Desky Support?
Desky Support is a cloud-based help desk and customer support software designed specifically for small businesses. It enables companies to provide exceptional customer service across multiple channels including email, live chat, social media and self-service. The key capabilities and benefits of Desky Support include:
- Unified ticketing system to manage customer queries from all channels in one place.
- Automation rules like ticket routing, tagging, priorities, SLAs to streamline workflows.
- Self-service knowledge base to deflect tickets and empower customers to find answers.
- Multiple language support to serve global audience.
- Customizable dashboards, canned and custom reports for data-driven decisions.
- Email integration, macros and canned responses to boost agent productivity.
- Robust role based access control to manage internal teams.
- Seamless integration with popular apps like Slack, MailChimp, Shopify etc.
- Scalable solution suitable for small business needs with affordable pricing.
In summary, Desky Support enables small businesses to deliver personalized, efficient and consistent support across channels to enhance customer experience. The automation capabilities also help them improve agent productivity and scale operations cost-effectively.
Desky Support Features
Features
- Ticketing system
- Automation rules
- SLA management
- Custom reporting
- Multi-channel support (email, live chat, social media, knowledge base)
Pricing
- Subscription-Based
Pros
Designed for small businesses
Centralized customer support management
Customizable workflows and automations
Detailed reporting and analytics
Cons
Limited integrations with third-party tools
May lack advanced features for larger enterprises
Pricing can be on the higher side for small businesses
Official Links
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