Zendesk vs Desky Support

Struggling to choose between Zendesk and Desky Support? Both products offer unique advantages, making it a tough decision.

Zendesk is a Online Services solution with tags like help-desk, ticketing-system, customer-service, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows and pros including Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

On the other hand, Desky Support is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, automation, slas.

Its standout features include Ticketing system, Automation rules, SLA management, Custom reporting, Multi-channel support (email, live chat, social media, knowledge base), and it shines with pros like Designed for small businesses, Centralized customer support management, Customizable workflows and automations, Detailed reporting and analytics.

Feature	Zendesk	Desky Support
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Desky Support

Description: Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.

Key Features Comparison

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Desky Support Features

• Ticketing system
• Automation rules
• SLA management
• Custom reporting
• Multi-channel support (email, live chat, social media, knowledge base)

Pros & Cons Analysis

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Desky Support

Pros

• Designed for small businesses
• Centralized customer support management
• Customizable workflows and automations
• Detailed reporting and analytics

Cons

• Limited integrations with third-party tools
• May lack advanced features for larger enterprises
• Pricing can be on the higher side for small businesses

Pricing Comparison

Zendesk

• Freemium
• Subscription-Based

Desky Support

• Subscription-Based