Desky Support vs osTicket

Struggling to choose between Desky Support and osTicket? Both products offer unique advantages, making it a tough decision.

Desky Support is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, automation, slas.

It boasts features such as Ticketing system, Automation rules, SLA management, Custom reporting, Multi-channel support (email, live chat, social media, knowledge base) and pros including Designed for small businesses, Centralized customer support management, Customizable workflows and automations, Detailed reporting and analytics.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Desky Support

Desky Support

Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.

Categories:
Business & Commerce Customer Support
help-desk customer-support ticketing knowledge-base automation slas

Desky Support Features

  1. Ticketing system
  2. Automation rules
  3. SLA management
  4. Custom reporting
  5. Multi-channel support (email, live chat, social media, knowledge base)

Pricing

  • Subscription-Based

Pros

Designed for small businesses

Centralized customer support management

Customizable workflows and automations

Detailed reporting and analytics

Cons

Limited integrations with third-party tools

May lack advanced features for larger enterprises

Pricing can be on the higher side for small businesses

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions