osTicket vs UVdesk

Struggling to choose between osTicket and UVdesk? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, UVdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-support.

Its standout features include Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics, and it shines with pros like Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.

Feature	osTicket	UVdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

UVdesk

Description: UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

UVdesk Features

• Ticketing system
• Knowledge base
• SLA policies
• Role-based access control
• Multi-channel integration
• Custom fields
• Canned responses
• Ticket workflows
• Ticket automation
• Reporting and analytics

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

UVdesk

Pros

• Open source
• Easy to use interface
• Good knowledge base features
• Multiple language support
• Good email integration
• Active development community

Cons

• Limited native integrations
• Can be slow with large databases
• No native chat support

Pricing Comparison

osTicket

• Open Source
• Free

UVdesk

• Open Source
• Freemium
• Subscription-Based