Track-It! Help Desk Software vs Desky Support

Struggling to choose between Track-It! Help Desk Software and Desky Support? Both products offer unique advantages, making it a tough decision.

Track-It! Help Desk Software is a Office & Productivity solution with tags like help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.

It boasts features such as Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics and pros including Easy to use interface, Robust feature set for the price, Good for small to midsize teams.

On the other hand, Desky Support is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, automation, slas.

Its standout features include Ticketing system, Automation rules, SLA management, Custom reporting, Multi-channel support (email, live chat, social media, knowledge base), and it shines with pros like Designed for small businesses, Centralized customer support management, Customizable workflows and automations, Detailed reporting and analytics.

Feature	Track-It! Help Desk Software	Desky Support
Overall Score	N/A	N/A
Primary Category	Office & Productivity	Business & Commerce

Product Overview

Track-It! Help Desk Software

Description: Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.

Desky Support

Description: Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.

Key Features Comparison

Track-It! Help Desk Software Features

• Ticket management
• Asset management
• Change management
• Purchase order tracking
• Reporting and analytics

Desky Support Features

• Ticketing system
• Automation rules
• SLA management
• Custom reporting
• Multi-channel support (email, live chat, social media, knowledge base)

Pros & Cons Analysis

Track-It! Help Desk Software

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to midsize teams

Cons

• Lacks some advanced features of competitors
• Mobile app could be better
• Support options are limited

Desky Support

Pros

• Designed for small businesses
• Centralized customer support management
• Customizable workflows and automations
• Detailed reporting and analytics

Cons

• Limited integrations with third-party tools
• May lack advanced features for larger enterprises
• Pricing can be on the higher side for small businesses

Pricing Comparison

Track-It! Help Desk Software

• Subscription-Based

Desky Support

• Subscription-Based