Freshdesk vs Desky Support

Struggling to choose between Freshdesk and Desky Support? Both products offer unique advantages, making it a tough decision.

Freshdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-service, saas.

It boasts features such as Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration and pros including Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

On the other hand, Desky Support is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, automation, slas.

Its standout features include Ticketing system, Automation rules, SLA management, Custom reporting, Multi-channel support (email, live chat, social media, knowledge base), and it shines with pros like Designed for small businesses, Centralized customer support management, Customizable workflows and automations, Detailed reporting and analytics.

Feature	Freshdesk	Desky Support
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Freshdesk

Description: Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

Desky Support

Description: Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.

Key Features Comparison

Freshdesk Features

• Ticketing system
• Knowledge base
• Community forums
• Email management
• Reporting and analytics
• Multi-channel support
• Automation and workflows
• Agent collaboration

Desky Support Features

• Ticketing system
• Automation rules
• SLA management
• Custom reporting
• Multi-channel support (email, live chat, social media, knowledge base)

Pros & Cons Analysis

Freshdesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set
• Scales with business growth
• Great mobile capabilities
• Affordable pricing
• Excellent customer support

Cons

• Can be overwhelming for small businesses
• Third-party integrations can be limited
• Advanced customization requires developer skills
• Lacks phone support capabilities

Desky Support

Pros

• Designed for small businesses
• Centralized customer support management
• Customizable workflows and automations
• Detailed reporting and analytics

Cons

• Limited integrations with third-party tools
• May lack advanced features for larger enterprises
• Pricing can be on the higher side for small businesses

Pricing Comparison

Freshdesk

• Freemium
• Subscription-Based

Desky Support

• Subscription-Based