Help Scout vs Desky Support

Struggling to choose between Help Scout and Desky Support? Both products offer unique advantages, making it a tough decision.

Help Scout is a Business & Commerce solution with tags like help-desk, email, knowledge-base, automation, collaboration.

It boasts features such as Shared team inboxes, Help desk ticketing system, Knowledge base, Automations and workflows, Reporting and analytics, Email templates, Conversations and threads, Team collaboration and pros including Intuitive user interface, Powerful automation capabilities, Robust knowledge base, Shared team inbox improves collaboration, Strong reporting and analytics, Mobile apps available.

On the other hand, Desky Support is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, automation, slas.

Its standout features include Ticketing system, Automation rules, SLA management, Custom reporting, Multi-channel support (email, live chat, social media, knowledge base), and it shines with pros like Designed for small businesses, Centralized customer support management, Customizable workflows and automations, Detailed reporting and analytics.

Feature	Help Scout	Desky Support
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Help Scout

Description: Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support workflows. It offers email management, help desk tickets, knowledge base, reporting, and collaboration features for support teams.

Desky Support

Description: Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.

Key Features Comparison

Help Scout Features

• Shared team inboxes
• Help desk ticketing system
• Knowledge base
• Automations and workflows
• Reporting and analytics
• Email templates
• Conversations and threads
• Team collaboration

Desky Support Features

• Ticketing system
• Automation rules
• SLA management
• Custom reporting
• Multi-channel support (email, live chat, social media, knowledge base)

Pros & Cons Analysis

Help Scout

Pros

• Intuitive user interface
• Powerful automation capabilities
• Robust knowledge base
• Shared team inbox improves collaboration
• Strong reporting and analytics
• Mobile apps available

Cons

• Can be pricey for smaller teams
• Limited native phone support
• Third-party integrations cost extra
• Setup and customization can be complex initially

Desky Support

Pros

• Designed for small businesses
• Centralized customer support management
• Customizable workflows and automations
• Detailed reporting and analytics

Cons

• Limited integrations with third-party tools
• May lack advanced features for larger enterprises
• Pricing can be on the higher side for small businesses

Pricing Comparison

Help Scout

• Subscription-Based

Desky Support

• Subscription-Based