Gorgias Helpdesk
Gorgias Helpdesk is a customer service software that helps companies deliver faster, personalized support across multiple channels like email, live chat, messengers, and help portals. It enables automating responses with macros, templates, and AI-powered suggestions.
helpdesk
customer-support
email
live-chat
automation
ai
Gorgias Helpdesk: Customer Service Software
Customer service software for fast, personalized support across email, live chat, messengers & help portals, with AI-powered suggestions and automation tools.
What is Gorgias Helpdesk?
Gorgias Helpdesk is a robust customer service software designed to help companies deliver faster, more personalized customer support across multiple channels. It allows you to handle support inquiries coming from email, live chat, popular messengers like WhatsApp or Facebook, help portals like Zendesk, and more - all from a unified inbox.
Some of the key capabilities and benefits of Gorgias Helpdesk include:
- Response templates and macros - Create pre-defined templates and macros to automate repetitive responses and tasks.
- AI-powered suggestions - Gorgias scans inquiries and suggests appropriate templates and articles to respond faster.
- Unified inbox - Manage conversations from all your company channels through one shared inbox.
- Team collaboration - Assign inquiries to teammates, collaborate via comments, integrate with your CRM, and more.
- Custom bots - Automate tasks further by setting up no-code bots tailored to your workflows.
- Mobile apps - Respond on-the-go with native iOS and Android apps.
- Real-time analytics - Track detailed stats like CSAT score, response times, resolution rates to improve service.
With its automation capabilities and unified workspace, Gorgias Helpdesk enables customer service teams to deliver more responsive and personalized support at scale.
Gorgias Helpdesk Features
Features
- Macros and templates for automating responses
- AI-powered suggestions
- Multi-channel support (email, live chat, messengers, help portals)
- Knowledge base
- Ticketing system
- Real-time analytics and reports
- Integrations with popular apps like Zendesk, Salesforce, etc.
Pricing
- Subscription-Based
- Custom Pricing
Pros
Increases agent productivity
Improves customer satisfaction
Reduces response times
Easy to use interface
Scales with business needs
Cons
Can be pricey for smaller teams
Steep learning curve for some features
Limited customization options
Dependence on internet connection
Official Links
The Best Gorgias Helpdesk Alternatives
Top Business & Commerce and Customer Service and other similar apps like Gorgias Helpdesk
Here are some alternatives to Gorgias Helpdesk:
Suggest an alternative ❐
OsTicket
osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in the system.Staff...
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
UserVoice
UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry to resolution....
ProProfs Help Desk
ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system to manage...
Deskpro
Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.With Deskpro, you can create tickets for...
Help Scout
Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system - Customers can...
LiveAgent
LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.Key...
UseResponse
UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment, prioritization, collaboration...
Get Satisfaction
Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can ask questions,...
HelpDesk 3
HelpDesk 3 is a comprehensive help desk and customer support platform aimed at small and medium-sized businesses. It provides a variety of features to help companies deliver excellent customer service across multiple channels.Key features of HelpDesk 3 include:Ticketing system to log, prioritize, and track customer support requestsEmail management tools to...
