HelpMaster

HelpMaster is a help desk and customer support software designed to streamline request management. It provides features like ticketing, knowledge base, community forums, and analytics to improve customer satisfaction.

HelpMaster alternatives ➤

What is HelpMaster?

HelpMaster is a comprehensive help desk and customer support software solution designed to help companies provide excellent customer service while improving agent productivity. It includes a wide range of features to streamline request and issue management across channels like email, phone, chat, and social media.

Key features of HelpMaster include:

Unified ticketing system to manage customer support tickets from all channels in one place.
SLA policies and automation to ensure support teams meet service level targets.
Knowledge base to document solutions for common customer questions.
Community forums for customers to find answers from each other.
Multiple support portals for different customer segments.
Help desk analytics and reports to identify areas for improvement.
iOS and Android mobile apps so agents can respond from anywhere.
Agile development methodology to frequently add new capabilities.
REST API and dozens of integrations with popular business apps.
On-demand scalability to grow with a customer support team’s needs.

With its modern interface, robust platform, and focus on the entire customer support lifecycle, HelpMaster is an ideal choice for enterprises looking to deliver exceptional customer experiences.

Official Links

Official Website
www.helpmasterpro.com

The Best HelpMaster Alternatives

Top Apps like HelpMaster

osTicket, Zendesk, Freshdesk, UserVoice, ProProfs Help Desk, UserEcho, Deskpro, Help Scout, UserReport, UseResponse, Get Satisfaction, Innovasys HelpStudio, HelpDesk 3 are some alternatives to HelpMaster.

Sugggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

UserEcho

UserEcho is a customizable customer feedback and helpdesk software designed to help companies connect with users and customers. Some key features of UserEcho include:Idea Management - Users can submit ideas and suggestions, vote and comment on others' ideas. Companies can manage and respond to ideas.Feedback Forums - Public...

Deskpro

Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.With Deskpro, you can create tickets...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

UserReport

UserReport is a comprehensive user research and feedback software designed to help product teams capture and analyze qualitative and quantitative data from users. Here are some key features of UserReport:Surveys - Create targeted surveys to gain feedback from users. Get feedback on specific features, measure satisfaction through CSAT/NPS...

UseResponse

UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment...

Get Satisfaction

Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can...

Innovasys HelpStudio

Innovasys HelpStudio is a feature-rich yet easy-to-use help authoring tool designed specifically for creating online help, product documentation, eLearning content, training materials, and more. With an intuitive, non-technical interface, HelpStudio enables subject matter experts and technical writers to rapidly develop professional help content without needing to know HTML or programming...

HelpDesk 3

HelpDesk 3 is a comprehensive help desk and customer support platform aimed at small and medium-sized businesses. It provides a variety of features to help companies deliver excellent customer service across multiple channels.Key features of HelpDesk 3 include:Ticketing system to log, prioritize, and track customer support requestsEmail management tools to...