HelpMaster
HelpMaster is a help desk and customer support software designed to streamline request management. It provides features like ticketing, knowledge base, community forums, and analytics to improve customer satisfaction.
help-desk
ticketing
knowledge-base
customer-support
request-management
HelpMaster: Help Desk and Customer Support Software
HelpMaster is a help desk and customer support software designed to streamline request management. It provides features like ticketing, knowledge base, community forums, and analytics to improve customer satisfaction.
What is HelpMaster?
HelpMaster is a comprehensive help desk and customer support software solution designed to help companies provide excellent customer service while improving agent productivity. It includes a wide range of features to streamline request and issue management across channels like email, phone, chat, and social media.
Key features of HelpMaster include:
- Unified ticketing system to manage customer support tickets from all channels in one place.
- SLA policies and automation to ensure support teams meet service level targets.
- Knowledge base to document solutions for common customer questions.
- Community forums for customers to find answers from each other.
- Multiple support portals for different customer segments.
- Help desk analytics and reports to identify areas for improvement.
- iOS and Android mobile apps so agents can respond from anywhere.
- Agile development methodology to frequently add new capabilities.
- REST API and dozens of integrations with popular business apps.
- On-demand scalability to grow with a customer support team’s needs.
With its modern interface, robust platform, and focus on the entire customer support lifecycle, HelpMaster is an ideal choice for enterprises looking to deliver exceptional customer experiences.
HelpMaster Features
Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service help resources
- Community forums for customers to interact and find solutions
- Reporting and analytics to track performance and trends
Pricing
- Subscription-Based
- Freemium
Pros
Intuitive interface and easy to use
Automation to improve efficiency
Customizable to fit business needs
Mobile access for anytime, anywhere support
Cons
Can be complex for smaller businesses
Limitations for advanced customization
Steep learning curve for some users
Additional charges for more advanced features
Official Links
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