Support Incident Tracker vs Deskpro

Struggling to choose between Support Incident Tracker and Deskpro? Both products offer unique advantages, making it a tough decision.

Support Incident Tracker is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base.

It boasts features such as Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking and pros including Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.

On the other hand, Deskpro is a Business & Commerce product tagged with helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

Its standout features include Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support, and it shines with pros like Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.