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Directly

Directly is a customer service software that connects customers directly to experts within a company, providing fast and personalized support through chat and messaging. It aims to improve customer satisfaction by reducing wait times.
Directly alternatives ➤

What is Directly?

Directly is a customer service and support software designed to connect customers directly with experts and specialists within a company. It provides real-time communication through chat, messaging, and other digital channels to enable fast, personalized support.

Key features of Directly include:

  • Routes customer inquiries directly to the best available expert using smart routing algorithms
  • Provides cross-platform messaging via chat, SMS, social media, and other popular channels
  • Enables experts to see full customer history and context for more personalized conversations
  • Includes real-time monitoring and quality assurance capabilities for customer service managers
  • Integrates with common business systems like CRM, ticketing, and analytics tools

The goal of Directly is to improve customer satisfaction and loyalty by reducing wait times, connecting customers with the right expert from the start, and facilitating more helpful, personalized conversations. This also reduces workload and overhead for other teams like tier 1 support. Directly markets itself as an easy way for businesses to provide white-glove customer service at scale.

Official Links

Official Website
www.directly.com

The Best Directly Alternatives

Top Apps like Directly

osTicket, Zendesk, Freshdesk, UserVoice, Freshservice, Corteza Service Cloud, ProProfs Help Desk, Deskpro, Help Scout, LiveAgent, Get Satisfaction are some alternatives to Directly.
Sugggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

Freshservice

Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline IT operations and improve efficiency. It was launched in 2011 by Freshworks and provides businesses with a fresh approach to ITSM.Some key features of Freshservice include:Ticket Management - Comprehensive ticketing system to track issues and requests. Automated...

Corteza Service Cloud

Corteza Service Cloud is an open-source low-code platform that enables rapid development of business applications for companies of all sizes. It provides a visual composer and automation tools to build full-featured solutions without the need for coding expertise.With Corteza, you can quickly build applications for managing data records, workflows...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Deskpro

Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.With Deskpro, you can create tickets...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop...

Get Satisfaction

Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can...