Get Satisfaction vs Directly

Struggling to choose between Get Satisfaction and Directly? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Directly is a Business & Commerce product tagged with customer-service, live-chat, messaging, support.

Its standout features include Real-time chat and messaging with experts, Personalized customer support, Reduced wait times, Customizable workflows and integrations, Analytics and reporting, and it shines with pros like Improved customer satisfaction, Increased efficiency and productivity, Scalable and flexible platform, Streamlined customer service experience.

Feature	Get Satisfaction	Directly
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Directly

Description: Directly is a customer service software that connects customers directly to experts within a company, providing fast and personalized support through chat and messaging. It aims to improve customer satisfaction by reducing wait times.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Directly Features

• Real-time chat and messaging with experts
• Personalized customer support
• Reduced wait times
• Customizable workflows and integrations
• Analytics and reporting

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Directly

Pros

• Improved customer satisfaction
• Increased efficiency and productivity
• Scalable and flexible platform
• Streamlined customer service experience

Cons

• Potential learning curve for users
• Reliance on internet connectivity
• Potential security and privacy concerns

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Directly

• Subscription-Based