Best Directly Alternatives (23)
Looking for a Directly alternative? We've compiled the best options based on user reviews, features, and pricing to help you find the right fit.
What is Directly? Directly is a customer service software that connects customers directly to experts within a company, providing fast and personalized support through chat and messaging. It aims to improve customer satisfaction by reducing wait times.
Top Alternatives to Directly
ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, …
Corteza Service Cloud is an open-source low-code platform for building business applications, process automation, and case management solutions. It provides …
Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, …
Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies …
Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support …
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Directly Overview
Directly is a customer service and support software designed to connect customers directly with experts and specialists within a company. It provides real-time communication through chat, messaging, and other digital channels to enable fast, personalized support.Key features of Directly include:Routes customer inquiries directly to the best available expert using smart routing algorithmsProvides cross-platform messaging via chat, SMS, social media, and other popular channelsEnables experts to see full customer history and context for more personalized conversationsIncludes real-time monitoring and quality assurance …
Quick Comparison
| Software | Pricing | Score |
|---|---|---|
| Directly | N/A | — |
| LiveAgent | N/A | — |
| UserVoice | N/A | — |
| ProProfs Help Desk | N/A | — |
| Corteza Service Cloud | N/A | — |
| Freshservice | N/A | — |
| Deskpro | N/A | — |
| Get Satisfaction | N/A | — |
| osTicket | N/A | — |
| Help Scout | N/A | — |
| Zendesk | N/A | — |
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