Directly vs Corteza Service Cloud
Struggling to choose between Directly and Corteza Service Cloud? Both products offer unique advantages, making it a tough decision.
Directly is a Business & Commerce solution with tags like customer-service, live-chat, messaging, support.
It boasts features such as Real-time chat and messaging with experts, Personalized customer support, Reduced wait times, Customizable workflows and integrations, Analytics and reporting and pros including Improved customer satisfaction, Increased efficiency and productivity, Scalable and flexible platform, Streamlined customer service experience.
On the other hand, Corteza Service Cloud is a Business & Commerce product tagged with lowcode, business-applications, process-automation, case-management.
Its standout features include Low-code application platform, Visual application composer, Workflow and automation engine, Case management, Records management, User and permission management, Native mobile apps, REST API, and it shines with pros like Open source and free, No vendor lock-in, Self-hosted option, Visual low-code development, Robust access control and security, Scalable and extensible.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Directly
Directly is a customer service software that connects customers directly to experts within a company, providing fast and personalized support through chat and messaging. It aims to improve customer satisfaction by reducing wait times.
Categories:
Directly Features
- Real-time chat and messaging with experts
- Personalized customer support
- Reduced wait times
- Customizable workflows and integrations
- Analytics and reporting
Pricing
- Subscription-Based
Pros
Cons
Corteza Service Cloud
Corteza Service Cloud is an open-source low-code platform for building business applications, process automation, and case management solutions. It provides a visual composer to rapidly build database-driven apps, workflows, records, users, permissions, notifications, and more without coding.
Categories:
Corteza Service Cloud Features
- Low-code application platform
- Visual application composer
- Workflow and automation engine
- Case management
- Records management
- User and permission management
- Native mobile apps
- REST API
Pricing
- Open Source
- Self-Hosted