Directly vs Get Satisfaction

Struggling to choose between Directly and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Directly is a Business & Commerce solution with tags like customer-service, live-chat, messaging, support.

It boasts features such as Real-time chat and messaging with experts, Personalized customer support, Reduced wait times, Customizable workflows and integrations, Analytics and reporting and pros including Improved customer satisfaction, Increased efficiency and productivity, Scalable and flexible platform, Streamlined customer service experience.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Directly	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Directly

Description: Directly is a customer service software that connects customers directly to experts within a company, providing fast and personalized support through chat and messaging. It aims to improve customer satisfaction by reducing wait times.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Directly Features

• Real-time chat and messaging with experts
• Personalized customer support
• Reduced wait times
• Customizable workflows and integrations
• Analytics and reporting

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Directly

Pros

• Improved customer satisfaction
• Increased efficiency and productivity
• Scalable and flexible platform
• Streamlined customer service experience

Cons

• Potential learning curve for users
• Reliance on internet connectivity
• Potential security and privacy concerns

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Directly

• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based