
Description: Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support workflows. It offers email management, help desk tickets, knowledge base, reporting, and collaboration features for support teams.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Directly is a customer service software that connects customers directly to experts within a company, providing fast and personalized support through chat and messaging. It aims to improve customer satisfaction by reducing wait times.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API