Help Scout vs Track-It! Help Desk Software

Struggling to choose between Help Scout and Track-It! Help Desk Software? Both products offer unique advantages, making it a tough decision.

Help Scout is a Business & Commerce solution with tags like help-desk, email, knowledge-base, automation, collaboration.

It boasts features such as Shared team inboxes, Help desk ticketing system, Knowledge base, Automations and workflows, Reporting and analytics, Email templates, Conversations and threads, Team collaboration and pros including Intuitive user interface, Powerful automation capabilities, Robust knowledge base, Shared team inbox improves collaboration, Strong reporting and analytics, Mobile apps available.

On the other hand, Track-It! Help Desk Software is a Office & Productivity product tagged with help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.

Its standout features include Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to midsize teams.

Feature	Help Scout	Track-It! Help Desk Software
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

Help Scout

Description: Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support workflows. It offers email management, help desk tickets, knowledge base, reporting, and collaboration features for support teams.

Track-It! Help Desk Software

Description: Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.

Key Features Comparison

Help Scout Features

• Shared team inboxes
• Help desk ticketing system
• Knowledge base
• Automations and workflows
• Reporting and analytics
• Email templates
• Conversations and threads
• Team collaboration

Track-It! Help Desk Software Features

• Ticket management
• Asset management
• Change management
• Purchase order tracking
• Reporting and analytics

Pros & Cons Analysis

Help Scout

Pros

• Intuitive user interface
• Powerful automation capabilities
• Robust knowledge base
• Shared team inbox improves collaboration
• Strong reporting and analytics
• Mobile apps available

Cons

• Can be pricey for smaller teams
• Limited native phone support
• Third-party integrations cost extra
• Setup and customization can be complex initially

Track-It! Help Desk Software

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to midsize teams

Cons

• Lacks some advanced features of competitors
• Mobile app could be better
• Support options are limited

Pricing Comparison

Help Scout

• Subscription-Based

Track-It! Help Desk Software

• Subscription-Based