Zonka Feedback
Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.
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Zonka Feedback: Customer Feedback & Survey Software
Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.
What is Zonka Feedback?
Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses better understand customer needs and expectations. It enables organizations to:
- Create and send multi-channel surveys via email, social media, website, and QR codes
- Collect feedback across channels through customizable feedback forms and widgets embedded in websites and apps
- Analyze results with interactive reports and dashboards to identify strengths, weaknesses, and opportunities
- Take action by creating follow-ups, assigning tasks to team members, and tracking improvements
Some key capabilities include: customizable question types and logic; advanced skip and display logic to tailor surveys; ability to target specific customer segments; real-time response analytics; role-based dashboards and workflows; powerful data filters, tagging and search; Zapier and API integration.
Zonka Feedback stands out with its ease of use, flexible pricing, excellent support, and comprehensive yet intuitive platform. It's suitable for businesses of all sizes who want to make customer-centric decisions.
Zonka Feedback Features
Features
- Customizable surveys
- Feedback widgets
- Powerful analytics and reporting
Pricing
- Subscription-Based
Pros
Easy to create and send surveys
Integrates with popular tools like Salesforce and Slack
Detailed analytics and reports
Cons
Can be pricey for small businesses
Mobile app needs improvement
Steep learning curve initially
Official Links
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