UserVoice vs Zonka Feedback

Struggling to choose between UserVoice and Zonka Feedback? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Zonka Feedback is a Business & Commerce product tagged with survey, analytics, reporting.

Its standout features include Customizable surveys, Feedback widgets, Powerful analytics and reporting, and it shines with pros like Easy to create and send surveys, Integrates with popular tools like Salesforce and Slack, Detailed analytics and reports.

Feature	UserVoice	Zonka Feedback
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Zonka Feedback

Description: Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Zonka Feedback Features

• Customizable surveys
• Feedback widgets
• Powerful analytics and reporting

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Zonka Feedback

Pros

• Easy to create and send surveys
• Integrates with popular tools like Salesforce and Slack
• Detailed analytics and reports

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

Zonka Feedback

• Subscription-Based