UserVoice vs Zonka Feedback

Struggling to choose between UserVoice and Zonka Feedback? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Zonka Feedback is a Business & Commerce product tagged with survey, analytics, reporting.

Its standout features include Customizable surveys, Feedback widgets, Powerful analytics and reporting, and it shines with pros like Easy to create and send surveys, Integrates with popular tools like Salesforce and Slack, Detailed analytics and reports.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially

Zonka Feedback

Zonka Feedback

Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.

Categories:
Business & Commerce Customer Feedback
survey analytics reporting

Zonka Feedback Features

  1. Customizable surveys
  2. Feedback widgets
  3. Powerful analytics and reporting

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Integrates with popular tools like Salesforce and Slack

Detailed analytics and reports

Cons

Can be pricey for small businesses

Mobile app needs improvement

Steep learning curve initially