HESK vs ProProfs Help Desk

Struggling to choose between HESK and ProProfs Help Desk? Both products offer unique advantages, making it a tough decision.

HESK is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, customer-portal.

It boasts features such as Ticketing system, Knowledgebase, Customer portal, Email piping, SLA tracking, Canned responses, Ticket filters and queues, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Active community support, Customizable and extensible, Scales for large deployments, Integrates with many apps.

On the other hand, ProProfs Help Desk is a Business & Commerce product tagged with help-desk, customer-support, ticketing-system, knowledge-base, customer-satisfaction, customer-experience.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Customer satisfaction surveys, SLA and escalation management, Customizable support portal, Real-time analytics and reporting, and it shines with pros like Easy to set up and use, Flexible pricing options, Integrates with popular apps like Salesforce and Zendesk, Mobile access for agents, Robust feature set for the price.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.