HelpShift
HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift strea
help-desk
knowledge-base
selfservice
multichannel
inapp-messaging
email
web
social-media
HelpShift: Customer Service Platform
HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.
What is HelpShift?
HelpShift is a customer service software platform designed to help companies provide seamless support across multiple channels. It offers a set of integrated products for customer service teams including help desk software, knowledge base software, and in-app self-service support.
Key features and benefits of HelpShift include:
- Multi-channel support across in-app messaging, email, web, social media, and more
- Knowledge base and help center software to provide self service content
- Automation capabilities like bots, workflows, and AI-powered suggestions
- Ticketing and shared inbox features for managing support queries
- Analytics and reporting to monitor performance and analyze trends
- Built-in integrations with leading platforms like Salesforce, Zendesk, and other business apps
- Flexible deployment options via the cloud, on-prem, and private cloud
- Web portal for agents as well as iOS and Android SDKs for in-app support
HelpShift enables companies to streamline customer service operations while providing personalized and contextual support experiences. Its flexible platform and multiple products help companies deliver exceptional support across channels to boost customer satisfaction.
HelpShift Features
Features
- In-app support
- Knowledge base
- Conversation automation
- Analytics and reporting
- Multi-channel support
- API integrations
- Ticketing system
- Live chat
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Robust feature set
Scales to support large volumes
Integrates with many platforms
Provides omni-channel support
Offers flexible pricing plans
Cons
Can be pricey for smaller teams
Setup and configuration can be complex
Lacks some advanced customization options
Reporting capabilities could be better
Support for newer messaging channels lacking
Official Links
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